It can sometimes take a village to handle captioning requirements at a campus, with many different functional areas and roles that might be responsible or be assigned the various responsibilities. This section focuses on captioning functions and responsibilities, since job titles vary system wide.
Commercial and consulting services provide audio, visual and multimedia solutions for campus and public use.
- ICT Vendors are responsible for providing Accessibility Conformance Reports (ACRs) and an Accessibility Roadmap for products/services that require captioning.
- For purchasing media related to captioning refer to the campus ATI Procurement process.
- The following are critical questions to ask before choosing a captioning solution:
- Does the vendor use professional transcribers, crowd-sourcing, or speech recognition in the process? What steps are taken to ensure high quality captions?
- How easily will it integrate with the IT infrastructure on your campus, e.g., lecture capture platform, learning management system, university website, network, etc.?
- How long does it take to provide captions?
- How easy is it to get up and running?
- Is the captioning service provider reliable and easy to work with?
- What is the cost per hour? What is the minimum cost for videos running less than an hour?
- Are there extra charges for faster turnaround and difficult audio?
- Are there any setup charges or extra fees for special content?
- What media formats and captions are provided?
- When an outside vendor is used, a process for accessing the services should be widely publicized to the campus community. Administrative contacts should be identified, and information about costs and services provided.
- In addition, campuses are encouraged to embed links to captioning resources into their LMS.
Web Services provides web technology strategies and solutions that facilitate openness and sharing, encourage collaboration, and enhance communication.
- Content Managers, owners and editors are responsible for facilitating the captioning in real time in-house or as needed from approved CSU vendors.
- Instructional Design and Information Technology Support offices provide consultation and training to faculty regarding the inclusion of captioned media into their courses. These offices will also evaluate and determine captioning needs for each video and facilitate the captioning as needed for the client.
Disability Services Office
Each campus Disability Services Office provides resources and disability related accommodations to assist with educational goals and student success. They may also provide consultation and training to faculty on captioning media into their courses.
Academic departments consult with IT Support and/or their Disability Services Office to determine needs for videos and ensure that all media that must be captioned is done prior to delivery.
Communication & Marketing
The Commencement Office or Coordinator will consult with IT and/or their Disability Services Office to coordinate captioning for videos and streamed, live events. Events and videos may include graduations, sporting events, Convocations, etc. The Social Media Manager will coordinate captioning for social media sites as needed.